Refund Policy

Last updated: September 2026

FineInvoice provides digital products and services, including downloadable invoice PDFs and digital access plans. We aim to handle billing questions fairly and clearly.

Digital purchases

Because a PDF download or digital access may be delivered immediately, refund eligibility can depend on the type of purchase, whether the digital product was delivered or used, and the circumstances of the request.

Requesting help

If you believe a purchase was made in error, a payment was duplicated, or you experienced a technical problem that prevented delivery, contact support@fineinvoice.com with the account email and transaction reference if available.

Technical problems

Where a technical issue prevents a purchased feature or document from being delivered, please contact support first so we can investigate and, where possible, correct the problem.

Unauthorized transactions

If you believe a transaction was unauthorized, contact us promptly and also follow any dispute or fraud-reporting process provided by your payment provider.

Review process

Refund requests are reviewed based on the purchase details and applicable circumstances. Nothing in this policy limits rights that cannot lawfully be excluded under applicable consumer-protection law.

Contact

For refund or billing questions, email support@fineinvoice.com.